Communications Officer

• Full-time, permanent opportunity
• Flexible hybrid working environment (3 days working from home)
• Diverse communications role across media, digital and publications
• Grow your skills with comprehensive training and development

Help us tell our story and make a difference
Are you a strong communicator who enjoys creating clear, engaging content across digital, media and stakeholder channels?
At EWON, we provide consumers with independent, free, informal dispute resolution services in the energy and water sectors. We strive to achieve fair and reasonable complaint outcomes, and our vision is for all NSW people to have equal and affordable access to energy and water products and services.


About the Role
As Communications Officer, you will work closely with the Communications Lead to deliver a broad range of communication and engagement activities.
This is a hands-on, varied role spanning content creation, media support, digital channels and project coordination. You’ll contribute to key organisational outputs including the Annual Report, stakeholder communications and campaigns that raise awareness of EWON’s services.


Key Accountabilities

• Develop EWON’s publications and promotional materials including writing and editing content, liaising with media outlets for advertisements, and ensuring branding is consistently applied across the organisation.
• Manage media monitoring and liaison, including selecting and distributing daily media updates, preparing media releases and Ombudsman talking points, and maintaining accurate media contacts and distribution lists.
• Support online and social media activities by reviewing and updating website content, assisting with video production and asset management, and drafting and editing social media posts.
• Assist with project planning and coordination, including digital campaigns, the development of EWON’s Annual Report and policy-based reports, undertaking research to inform project design and messaging, and analysing analytics to improve outcomes.
• Identifies opportunities to improve EWON’s communications and awareness raising according to current best practice.

Required Skills and Experience

• Tertiary qualifications in Communications and/or demonstrated experience working in a similar role.
• Excellent writing skills and attention to detail, with the ability to adapt style for different audiences, rewrite complex technical information in plain English and write accessible and SEO-optimised content.
• Experience drafting media releases, preparing media responses and pitching stories to journalists.
• Demonstrated project planning and coordination skills, including for large-scale publication development like Annual Reports or large events e.g. forums.
• Workplace skills including ability to work independently as well as in a team environment and ability to manage competing tasks and meet deadlines.
• Intermediate/advanced skills in Microsoft 365 (Excel and PowerPoint), Content Management System, EDM software and CRM tools and systems.

What we can offer you

• Flexible hybrid working arrangements.
• Additional leave benefits including birthday leave and 12 days annual sick/carer’s leave.
• Life and salary continuance insurance.
• Ongoing professional development and career growth.
• An exciting wellbeing program.
• Positive culture and high employee engagement.

Applications

To apply, please visit the recruitment portal on our Careers page. Your application should include a:

• current resume
• cover letter outlining why you are interested in the role, and how your skills and experience meet the Essential and Desirable requirements set out above.

To find out more about working at EWON and to view the position description, visit our website: www.ewon.com.au.

If you have any questions about this opportunity, please contact Fran Strachan, Manager, Communications & Outreach on .

Applications close Tuesday 26 May 2026.


EWON Equal Opportunity Statement
At EWON we are committed to an inclusive culture and continue to strive for diverse representation that reflects the communities in which we work, and in which our members operate.
We welcome and encourage applications from all gender identities, disabilities, ages, religions, ethnicities and cultures, and particularly encourage First Nations people to apply.
We provide appropriate assistance for candidates with disabilities or special needs throughout the recruitment process upon request.

• Applications from agencies will not be considered at this time.
• Please note that only shortlisted applicants will be contacted.